Shipping, returns, and order help
Art should feel easier to choose.
These pieces are made to bring a little of the waterline home. Choose carefully, reach out if something is wrong, and email within 7 days of delivery if the artwork needs to come back.
The short version
Returns are accepted within 7 days of delivery.
Product photos, room views, and measurements help with scale and color, but art can still shift from screen to room. The 7-day return window gives you time to check the artwork after delivery.
Damaged, defective, or incorrect orders are reviewed separately. Preference returns for size, color, room fit, or a change of mind need to be started within 7 days, and the buyer pays return shipping.
Email within 7 days of delivery to begin a return for eligible shop items.
This policy covers Lakehouse canvas prints, giclee prints, wall tapestries, and puzzles.
For size, color, room fit, or preference returns, the buyer pays return shipping.
Report damage with photos so I can review the order for a replacement or refund.
What is returnable
Canvas, giclee prints, tapestries, and puzzles are covered.
Eligible shop items include ready-to-hang canvas prints, archival giclee fine art prints, Lakehouse Goods wall tapestries, and Lakehouse Goods art puzzles. Returned items should be unused, undamaged, and sent back in their original packaging when possible.
Canvas prints arrive finished, gallery-wrapped, and ready to hang. Fine art prints are made on textured archival paper and arrive ready for your favorite frame.
This policy covers ready-to-order shop pieces. Commissioned or personalized artwork is reviewed individually; contact me directly about that order.
Policy details
Policy details for common situations.
Returns for size, color, or room fit
Email studio@lakehouseportraits.com within 7 days of delivery. I will confirm the return instructions before anything is shipped back.
For returns based on size choice, color preference, change of mind, or how the piece feels in your space, return shipping is the buyer's responsibility.
Large canvas returns
Large canvas returns are accepted within the same 7-day window, but they need to be packed carefully and shipped with tracking.
Because larger pieces can be costly to move, the buyer pays return shipping unless the item arrived damaged, defective, or incorrect.
Damaged or incorrect orders
Email within 7 days of delivery with photos of the item, packaging, and shipping label. Please keep the packaging while the issue is being reviewed.
Damaged, defective, or incorrect orders are handled separately. I will review the order and production partner's claim process to arrange a replacement or refund.
When refunds are issued
For standard returns, refunds are issued after the returned item has been received and checked. Items should come back unused, undamaged, and in their original packaging when possible.
Standard U.S. shipping is included in the item price; return shipping for preference returns remains the buyer's responsibility.
Shipping help
Timing and addresses are worth checking closely.
Art shop orders are printed and prepared by U.S. production partners. Many orders are prepared for shipment within 5 to 10 business days, with delivery typically following shortly after.
Please double check the shipping address at checkout, especially for gifts, lake houses, cabins, or seasonal addresses. If a package is delayed after shipment, the carrier tracking information is usually the best first place to check.
How to start
Start with an email before sending anything back.
Send the order details.
Email your order number, delivery date, and the reason for the return to studio@lakehouseportraits.com.
Wait for instructions.
I will confirm whether the return is approved and where the item should be sent. Send the item only after I confirm the return address and approval.
Pack it with care.
Use the original packaging when possible. For large canvas returns, a tracked shipment helps protect both sides of the return.
Questions shoppers ask
Clear answers before checkout.
Can I return Lakehouse artwork?
Yes. Lakehouse shop items can be returned if you email within 7 days of delivery. This includes canvas prints, giclee fine art prints, wall tapestries, and puzzles.
Who pays return shipping?
For returns based on size, color, room fit, or personal preference, the buyer pays return shipping. If the item arrived damaged, defective, or incorrect, I will help resolve it separately.
Can I return a large canvas?
Yes, as long as the return is started within 7 days of delivery and the piece is sent back carefully. Return shipping for a large canvas is the buyer's responsibility unless the item arrived damaged, defective, or incorrect.
What if my order arrives damaged?
Email within 7 days of delivery with photos of the item, packaging, and shipping label. I will review damaged, defective, or incorrect items for a replacement or refund.
Need help?
Questions before ordering?
Send a note before checkout if you are unsure about size, format, or how a piece may feel in your space. I am happy to help you think it through.